FAQs

1. Why you need a camera leather case ? A recommendation of leather camera case 

Having a camera leather case is not only for protection purpose, it also reflects the style of a photographer. You can find camera half cases, COMBO sets from KAZA for a variety of camera models. We ship to worldwide . We provide a comprehensive guide for you to choose the best camera leather case ,please visit our - Comprehensive Guide For You To Choose The Right Camera Leather Case.  

 2. About placing order 

After settle payment for your order, you will receive our email within 24 hours confirming your payment is received and  we will inform you the expected ship out date. Such ship out date is for reference only, the actual date may be varied  subject to weather condition, production status and material availability.

3. Customer inquiry

For any issue regarding to your order, please kindly send email to info@kaza-deluxe.com along with your order number, our staff can reply you within 24 hours. Except Saturday and Sunday.

4. Delivery address 

For all overseas buyer paid by paypal , please kindly notice we can only deliver the item to your Paypal registered address.

5. Customer responsibility

Once payment is done, any reason of refund will generate a 15% handling fee  . However, if you buy the wrong item by accident, we can assist you to change the correct item, Just feel free to email us.

6. Production & Stock availability

In case the of stock is not available , it takes at least 14 days for production. If you need the item urgently or before a requested date, please email us for stock availability .

7. Duty tax and broker’s fee

For some countries there may be a need for customer to pay for the import tax or broker’s fee , it depends on the customs clearance policy of the consignee’s country. We have no control of it.

8. Quality assurance & Exchange Policy

KAZA is dedicated to provide the best service to customers. If the products you have received are damaged or different from what you have ordered, please contact us within 3 working days by email to info@kaza-deluxe.com

The burden of cost for exchange shipping fee will be borne by KAZA . That means including your item return postage fee ( by standard airmail only) , we will refund it back to you according to what you’ve paid on the return parcel postage fee. And to compensate your time lost, replacment item will be sent to you by SPEEDPOST . Because we want to try the best effort to offer the correct and good condition item to you asap. Your satisfaction is guaranteed.

All products have to be sent together with its accessories and have to be unused.

Exchange Procedures:

  1. Contact KAZA by Email within 7 days after item arrival.
  2. Mail back the product with all contens to the following address within 2 weeks

To: KAZA (Exchange Dept.)

Rm 1006 ,Block C, Delya Industrial Center ,#7 Shek Pai Tau Road, Tuen Mun, Hong Kong.

$1 Days
$2 Hours
$3 Minutes
$4 Seconds