1. If you need the item urgently or before a requested date, please email us for stock availability.After settle payment for your order, you will receive our email within 24 hours confirming your payment is received and we will inform you the expected ship out date. Such ship out date is for reference only, the actual date may be varied subject to weather condition, production status and material availability.
If you need the item urgently or before a requested date, please email us for stock availability.
2. Once payment is done, any reason of refund will generate a 15% handling fee . However, if you buy the wrong item by accident, we can assist you to change the correct item, Just feel free to email us.
3. KAZA is dedicated to providing the best service to customers. If the products you have received are damaged or different from what you have ordered, please contact us within 7 working days by email to info@kaza-deluxe.com
Note:Our return policy only applies to defective items or items shipped in error (e.g., incorrect model or color). Defective items refer to products that are broken or not functioning properly due to missing or faulty components.
Please note that a camera case not fitting lenses outside those stated in the product description is not considered a defect. For returns not related to product defects, customers are responsible for return shipping costs. A 15% handling fee will be deducted once the item is received.